Customer Service Express
Customer Service Express offers a 48 hours (Mon-Fri, business days) turn around time (48-96 during new year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly be noted that close and re-open ticket on the same order will only slow down the processing of your ticket.

Important: following instructions displayed ensures that your request is processed in the shortest amount of time.

Request for Replacement:

Returns Policy

You can submit a ticket by selecting the appropriate department below.

• Defective/broken items received
• Techical / usage questions - trouble getting the item to work
• Items missing from the order
• Wrong items received
• Package not received 14 business days after shipment

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.